FLEX WEAR OFFERS A HASSLE-FREE RETURNS POLICY

EXCHANGES

All items can be returned for an exchange within 30 days from order date if they are unworn, unwashed. Our team will inspect your item and if it is not in a good condition (including removal of tags) your request will not be actioned and you will be liable for any costs to send the items back to you.

If your requested exchange is out of stock or you are seeking an alternative product with a price difference - a store credit will be automatically issued unless you specify something different in your returns form.

USA customers - exchanges will be in the form of a store credit only.

CHANGE OF MIND/ WRONG SIZE

Items purchased can be returned within 14 days from the delivery of order for a full refund (excluding sale or discounted items).

Items returned beyond 14 days from the date of delivery period can be exchanged or a store credit issued within 30 days from the date of delivery.

Please inspect your products as soon as they arrive.

Returns will only be accepted if the items are unworn, unwashed, label intact and with original packaging

Our team will inspect your item and if it is not in a good condition your request will not be actioned and you will be liable for any costs to send the items back to you.

SALE ITEMS

Sale items include any items automatically discounted at checkout

All sale items can only be exchange or returned for a store credit

Flex Wear will adhere to the consumer guarantees under the Australian Consumer Law.

Returns will only be accepted if the items are unworn, unwashed, label intact and with original packaging

Our team will inspect your item and if it is not in a good condition your request will not be actioned and you will liable for any costs to send the items back to you.

HOW TO LODGE A RETURN

You are currently responsible for the cost of returning items to us

1. Download a returns form

If you cannot print the form - write a handwritten note with all the information required in the form.

2. Fill in the form including your order #

It should be 4 digits and is not your AfterPay number. You can find your order number through your order confirmation email.

3. Ship the item back to us (you are responsible for paying for the shipping to return the item back to us) and you can use any carrier

Don't forget to include your returns forms so our team can process it correctly

FLEX WEAR GLOBAL
13/2-12 KNOBEL COURT
SHAILER PARLK QLD 4123
AUSTRALIA

5. Keep your tracking number and receipt

6. Please allow 2-3 days from the date the parcel is received by us to process. We will email you to notify you of the outcome of your return

7. If you do not provide a returns form we are unable to process it and not liable for your return not being processed correctly.

 

CAN'T FIND THE ANSWER YOU WERE LOOKING FOR, SEND US A MESSAGE

Please allow up to 2-3 Business Days for our team to get back to you (excluding weekends & Public Holidays QLD)

Please note that orders cannot be amended

Drop us a message here